> For the complete documentation index, see [llms.txt](https://craft-agent.gitbook.io/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://craft-agent.gitbook.io/home/faq-and-troubleshooting/contact-support.md).

# Contact Support

We're here to help! Here's how to reach us.

## Support Channels

| Channel            | Response Time | Best For                    |
| ------------------ | ------------- | --------------------------- |
| **In-App Support** | < 24 hours    | Bug reports, account issues |
| **Email**          | < 24 hours    | Detailed questions, billing |
| **Twitter/X**      | < 48 hours    | Quick questions, feedback   |

## In-App Support

1. Open **Settings → About**
2. Click **"Support & Tickets"**
3. Submit a new ticket with details about your issue
4. Track your ticket status in the same panel

## Email

Send us an email at [**support@craftagent.io**](mailto:support@craftagent.io)

Please include:

* Your account email
* Description of the issue
* Steps to reproduce (if it's a bug)
* Screenshots (if applicable)

## Social Media

* **Twitter/X:** [@craftagent\_io](https://x.com/craftagent_io)

## Feature Requests

Have an idea for a new feature? We'd love to hear it!

* Email us at <feedback@craftagent.io>
* Or submit via **Settings → About → Send Feedback**

## Bug Reports

Found a bug? Please include:

1. **What happened** — Describe the unexpected behavior
2. **What you expected** — What should have happened instead
3. **Steps to reproduce** — How to make it happen again
4. **Device/browser** — e.g., Chrome on macOS, iPhone 15
5. **Screenshots** — Visual proof helps us fix faster

***

> **We value your feedback!** Every report helps us make Craft Agent better for everyone.