> For the complete documentation index, see [llms.txt](https://craft-agent.gitbook.io/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://craft-agent.gitbook.io/home/faq-and-troubleshooting/common-issues.md).

# Common Issues

Solutions to the most frequently encountered issues.

## "My workflow won't run"

**Possible causes:**

* ❌ **No credits remaining** — Check Settings → App for your balance
* ❌ **Nodes not connected** — Make sure all nodes have proper connections
* ❌ **Empty input** — Make sure the Text Input node has a value
* ❌ **Network issue** — Check your internet connection

**Solution:** Verify connections, add input, and check your credit balance.

## "I'm not getting good AI outputs"

**Possible causes:**

* ❌ **Vague system prompt** — Be more specific in your instructions
* ❌ **Wrong model** — Some tasks need more powerful models
* ❌ **Too high temperature** — Lower it for more consistent results

**Solution:** See our [Prompt Engineering](/home/tips-and-tricks/prompt-engineering.md) guide.

## "My credits ran out quickly"

**Possible causes:**

* Running workflows many times during testing
* Scheduled workflows consuming credits on each run
* Multiple workflow executions in quick succession

**Solution:**

1. Check your credit balance in **Settings → App**
2. Purchase a credit pack or upgrade to Pro for 1,000 credits/month
3. Use your own API key (BYOK) — set it in **Settings → Integrations**

## "I can't sign in"

**Try these:**

1. Clear your browser cache and cookies
2. Try a different browser
3. Make sure pop-ups are allowed for app.craftagent.io
4. If using Apple Sign In, check your Apple ID settings

## "The canvas is slow"

**Try these:**

1. Reduce the number of nodes (split into multiple workflows)
2. Close other browser tabs
3. Try a different browser (Chrome recommended)
4. Clear browser cache

## Still stuck?

Contact us at <support@craftagent.io> — we typically respond within 24 hours.